If your account is locked due to three successive failed login attempts (failed attempts include any combination of incorrect password and/or challenge question answers) you still must call CAMD to obtain a new temporary password. To obtain a new temporary password for a locked account, please call Karen VanSickle at (202) 343-9220 or Paula Branch at (202) 343-9168. Passwords for locked accounts cannot be requested via email.
Beginning in September of 2018, a new account lock reset function will be implemented. Users with a locked account will then be able to reset their own password using a newly implemented "Forgot Password/Reset Password" link which will be located on the CBS log in screen.
If you have any questions, please contact Laurel DeSantis at (202) 343-9191 or firstname.lastname@example.org.