ECMPS Support

ECMPS Technical Support regularly assists users and their IT departments with ECMPS Client Tool installations and re-installations. At times, these requests are often further complicated because old installation files are initially used. These files may have been saved locally to a user’s computer or reside on network drives and within corporate software libraries. 

New installation packages for the ECMPS Client Tool software are released the first quarter of each year. These executables often contain upgrades to SQL Server and other important updates to the software files.

It is highly encouraged that users and their IT departments use the latest versions of the ECMPS Client Tool software during the installation process. The latest versions of the ECMPS Client Tool software can be downloaded here.

Please contact ECMPS Technical Support if you have any questions regarding ECMPS Client Tool installations.

Labels: Technical Support Tip

During this reporting period, the EPA expects to receive approximately 4,000 emissions data submissions. Sources are encouraged to begin working on their submissions as early as possible in order to give them sufficient time to complete all submissions by the deadline.

Start Early

With the large volume of submissions expected, we encourage sources to start working with their data as soon as possible because, if you have questions you will get a faster response to your technical support request the earlier in the month you submit your request. If you wait until later in the month to begin working with your data and you run into problems that require technical support, your request will be added to a much longer queue of technical support requests.

Technical Support Information

Information on getting technical support through the resources on the Website or by submitting a technical support request has all been consolidated in the Website's Help section. Technical support would like to highlight that, as necessary, FAQs and Known Issues will continue to be updated throughout the submission period. Hours for technical support are listed on the Contact Us page.

Resubmission Requests

Requests to resubmit QA or emissions data should be made using the Resubmission Request Form.

Keep Up-To-Date

To keep up-to-date with ECMPS News items, we would suggest subscribing to the ECMPS News.

You can receive the ECMPS News posts via email by subscribing to ECMPS News or adding the ECMPS News feed to your RSS Reader. To subscribe via email, simply enter your email address in the box provided on the upper right part of the ECMPS News page and click the Subscribe button. To receive the RSS feed, click on the RSS Feed button, which is located at the bottom of every page on the Website.

Labels: Technical Support Tip

While the EPA Host System is unavailable, the following functionality is not available in the Client Tool: synchronize, retrieve, and submit. During that time, users can only work with the Client Tool "offline".

Please contact ECMPS Technical Support if you have any questions about this planned downtime.

Labels: Scheduled Outage

Labels: Release Schedule Information, Technical Support Tip

Labels: CAMD Business System, Communication, Technical Support

Labels: Release Schedule Information, Technical Support Tip

As was noted previously, the EPA Host System will be unavailable in order to prepare for the release of the next version of the ECMPS Client Tool.

Prior to the release, the EPA Host System will be unavailable the morning of September 9th until the release is completed later that day. At that time, users will be able to connect to the EPA Host System.

While the EPA Host System is unavailable, the following functionality is not available in the Client Tool: synchronize, retrieve, and submit. During that time, users can only work with the Client Tool "offline".

Labels: Release Schedule Information, Scheduled Outage