ECMPS Support

The 2011 Q4 Reporting period begins on Sunday January 1st. Sources required to report emissions data under the Acid Rain Program (ARP), Clean Air Interstate Rule (CAIR), and the Regional Greenhouse Gas Initiative (RGGI) have 30 days to submit their emissions data to the EPA using the ECMPS Client Tool.

During this reporting period, the EPA expects to receive over 3,900 emissions data submissions. Given these large number of files that need to be submitted over the next 30 days, we, at technical support, encourage all sources to start working as soon as possible on the evaluation and submission of their data.

Start Early

We want to encourage sources to start early primarily because, with the large volume of submissions expected, if you have questions, you will get a faster response to your technical support request, the earlier in the month that you submit your request. If you wait until later in the month to begin working with your data and you run into problems that require technical support, your request will be added to a much longer queue than if you had submitted the request earlier in the submission period.

Technical Support Information

Information on getting technical support through the resources on the Web site or by submitting a technical support request has all been consolidated in the Web site's Help section. We would like to highlight that, as necessary, FAQs and Known Issues will continue to be updated throughout the submission period. Hours for technical support are listed on the Contact Us page.

Resubmission Requests

Requests to resubmit QA or emissions data should be made using the Resubmission Request Form.

Keep Up-To-Date

To keep up-to-date with ECMPS News items, we would suggest subscribing to ECMPS News.

You can receive the ECMPS News posts via email by subscribing to ECMPS News or adding the ECMPS News feed to your RSS Reader. To subscribe via email, simply enter your email address in the box provided on the upper right part of the ECMPS News page and click the Subscribe button. To receive the RSS feed, click on the RSS feed, which also located at the bottom of every page on the Web site.

In observance of Christmas, the ECMPS Technical Support Help Desk will be closed on Monday, January 2nd. Technical support will be available again on Tuesday, January 3rd. Please note that due to many of the technical support staff being out of the office until January 3, 2012, responses to your questions might take longer than normal. To receive the fastest reply to your questions, we recommend sending your questions via email rather than using the telephone.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• Martin Luther King, Jr. Day - Monday, January 16, 2012
• Memorial Day - Monday, May 28, 2012
• Independence Day - Wednesday, July 4, 2012
• Labor Day - Monday, September 3, 2012

You can view the full technical support holiday schedule here.

Labels: Technical Support

In observance of Christmas, the ECMPS Technical Support Help Desk will be closed on Monday, December 26th. Technical support will be available again on Tuesday, December 27th. Please note that due to many of the technical support staff being out of the office until January 3, 2012, responses to your questions might take longer than normal. To receive the fastest reply to your questions, we recommend sending your questions via email rather than using the telephone.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• New Year's Day (Observed Holiday) - Monday, January 2, 2012
• Martin Luther King, Jr. Day - Monday, January 16, 2012
• Memorial Day - Monday, May 28, 2012
• Independence Day - Wednesday, July 4, 2012

You can view the full technical support holiday schedule here.

Labels: Technical Support

The 2011 Quarter 4 Release of the Client Tool is now available.

For details about what was included in this release, consult the Release Notes.

In order to use the Client Tool, you must be a Designated Representative, Alternate Designated Representative, or an ECMPS agent for a Representative. In addition, you must have a CAMD Business System (CBS) user name, current CBS password, and have completed a CROMERR Subscriber Agreement Form.

All current users of the Client Tool will be prompted to upgrade to this latest version the next time that each user logs in to the EPA Host System. For more information about the Update Service which updates the Client Tool, watch the Update Service tutorial.

All new users of the Client Tool should download and install the 2011 Q2 version of the Client Tool and then perform the update to the 2011 Q4 version. Users are urged to follow all instructions on the Web site and to consult the Installation Guide for step-by-step instructions on how to install the Client Tool.

In order to insure that all technical support questions are tracked and answered, EPA has requested that all technical support questions, including installation questions, be submitted to ECMPS Technical Support.

Labels: Release Schedule Information

As usual, an ECMPS Client Tool update is scheduled to occur in the month prior to a reporting month. The 2011 Q4 software update is scheduled to be released on December 21, 2011. At that time, the latest version of the Client Tool--the 2011 Q4 version--will be made available.

In order to complete the deployment of the latest version of the Client Tool, the EPA Host System will be unavailable from Friday, December 16th until Wednesday, December 21st when the new version is released. During that time, users will only be able to use the Client Tool "offline".

Following the release of the software on December 21st, users will be able to upgrade their Client Tool to the latest version in preparation for the January 2012 reporting period.

ECMPS Technical Support will be closed on Monday, December 26, 2011 and January 2, 2012.

Labels: Release Schedule Information