ECMPS Support

Although a large percentage of the 2011 Q2 emission submissions have been received, there are a number that are outstanding. That means that some people will be hustling to complete their submissions before the end of the reporting period which is Monday, August 1, 2011.

At technical support, we will answer as many questions as we can. However, if you are submitting a technical support request in the last days of the submission period, please understand that you might be arriving late to the queue. And that means that your question may not be answered as fast as you would like. In general, technical support request tickets are answered in a first-come-first-served basis.

If you find yourself in the last minute mode trying to complete your submissions, please consult the information in the FAQ on what do if you are running out of time to submit.

The 2011 Q2 version of the Client Tool includes the ability for users to be able to add PGVP and AETB QA and emissions data either through data entry or importing data into the Client Tool. In order to import PGVP and AETB data, sources need to use XML files based on the latest XML schemas (version 1.1 for QA and 1.3 for emissions). The latest versions of the schemas can be found on the ECMPS Support Web site. Sources should work with their DAHS vendors and testing support staff to insure that all XML files which include PGVP and AETB data conform to the latest versions of the XML schemas.

The PGVP data are not required to be reported until the 2011 Q3 reporting period. (AETB data are not required to reported until 2012.) When the data are required to be reported, evaluation errors will occur if a location is required to report the data and the data are missing or incorrectly reported. Until that time, sources can leave these data fields blank.

If sources choose to report the data prior to the data being required, the data will be subject to all of the relevant Client Tool evaluation checks. Unfortunately, at this time there are two known issues related to the PGVP data which might prevent sources from submitting these data during the 2011 Q2 reporting period. These known issues will be resolved with the next release of the Client Tool which is scheduled to be released on September 14, 2011. For sources who encounter these known issues, it is recommended to not attempt to report the PGVP data until the known issues have been resolved.

At ECMPS Technical Support, we thought it would be a good idea to post information on the process for resubmitting data.

The information for resubmitting data is contained in an FAQ.

The FAQ is organized by the three different data types--monitoring plan, QA, and emissions. It describes what sources need to do in order to resubmit these different data types. In addition, the FAQ has a link to the resubmission Web form.

If you need to resubmit data, please consult this FAQ for information on what steps you need to take.

In observance of Independence Day, ECMPS Technical Support Help Desk will be closed on Monday, July 4th. Technical support will be available again on Tuesday, July 5th.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• Labor Day - Monday, September 5, 2011
• Veterans' Day - Friday, November 11, 2011
• Thanksgiving Day - Thursday, November 24, 2011
• Friday after Thanksgiving Day - Friday, November 25, 2011

You can view the full technical support holiday schedule here.

Labels: Technical Support