ECMPS Support

The 2011 Q1 version of the Client Tool includes a new report viewer--Microsoft Report Viewer 2010. The upgrade to this new report viewer helped fix a number of outstanding report issues.

The new report viewer is installed during the upgrade from a previous version or during the full installation of the Client Tool if it is being installed for the first time on a computer.

The person who is installing the new report viewer will need to have administrative rights on the computer on which the Client Tool is being installed or upgraded.

If you do not have administrative rights and you attempt to complete the installation or the upgrade, you might receive an error during the installation which indicates that the report viewer cannot be installed.

It is not necessary to complete the upgrade or the installation again. Instead, only the report viewer installation needs to be run again. However, this time, it needs to be run by someone with sufficient administrative rights.

A copy of the report viewer installation is found in the "Downloads" folder of the Client Tool. If you used the default installation folders, the "Downloads" folder will be C:\Program Files\ECMPS\Downloads

This installation file can be run in order to complete the installation of the new report viewer. The installation must be run by someone who has rights to install software on the computer.

See this FAQ for more information.

There

Labels: FAQ