ECMPS Support

Although a large percentage of the third quarter emission submissions have been received, there are a number that are outstanding. That means that a number of people will be hustling to complete their submissions before the end of the reporting period.

At technical support, we will answer as many questions as we can. However, if you are submitting a technical support request in these last hours of the submission period, please note that you are arriving late to the queue, and your question may not be answered as fast as you would like. In general, technical support request tickets are answered in a first-come-first-served basis.

If you find yourself in the last minute mode trying to complete your submissions, please consult the information in the FAQ on what do if you are running out of time to submit.

Labels: Technical Support

The ECMPS support website, like many websites, has a global search. The global search allows you to search the entire site for information based on keywords you provide. The site-wide search box is located in the upper right portion of each web page on the website.

The site-wide search functionality has been enhanced with the addition of suggested search terms. As you begin to type in the search box, suggested keywords are supplied. These suggestions are based on the set of keywords that the search functionality maintains from its indexing of the ECMPS support website. You can search using any of the suggested terms for your search simply by selecting the keyword(s) from the list of suggestions and then clicking the Search button.

Due to a planned outage, the EPA Host System will be unavailable on Saturday, October 16, 2010 from 6:00 a.m. until 12:00 p.m. EDT. During this time, Client Tool users must use the Client Tool "offline". Note, this outage will also affect access to the CAMD Business System (CBS).

Labels: Scheduled Outage

A number of users have reported that when they first start up the Client Tool, they are prompted for their user name and they are unable to enter a user name which the Client Tool will accept.

With the 2010 Q3 update, the path for the cached user name was changed. In the scenarios being reported by users, the user name being requested is that of the person that originally initialized the Client Tool database when the Client Tool was first installed.

If the current Client Tool user has changed from the original user, and the current user does not know the original user name, please review the FAQ which addresses this issue. Once the user name has been entered and accepted, this issue will be resolved.

Labels: FAQ, Technical Support

The 2010 Q3 Reporting period begins today. Sources required to report emissions data under the Acid Rain Program (ARP), Clean Air Interstate Rule (CAIR), and the Regional Greenhouse Gas Initiative (RGGI) have 30 days to submit their emissions data to the EPA using the ECMPS Client Tool. Note, some sources have also elected to report under the Mandatory Reporting Rule (MRR) using the Client Tool. These submissions should also be completed during the 30 day reporting period.

During this reporting period, the EPA expects to receive over 4,250 emissions data submissions. Given these large number of files that need to be submitted over the next 30 days, we, at technical support, encourage all sources to start working as soon as possible on the evaluation and submission of their data.

Start Early

We want to encourage sources to start early primarily because, with the large volume of submissions expected, if you have questions, you will get a faster response to your technical support request, the earlier in the month that you submit your request. If you wait until later in the month to begin working with your data and you run into problems that require technical support, your request will be added to a much longer queue than if you had submitted the request earlier in the submission period.

Technical Support Information

Information on getting technical support through the resources on the Web site or by submitting a technical support request has all been consolidated in the Web site's Help section. We would like to highlight that, as necessary, FAQs and Known Issues will continue to be updated throughout the submission period. Hours for technical support are listed on the Contact Us page.

Resubmission Requests

Requests to resubmit QA or emissions data should be made using the Resubmission Request Form.

Keep Up-To-Date

To keep up-to-date with ECMPS News items, we would suggest subscribing to ECMPS News.

You can receive the ECMPS News posts via email by subscribing to ECMPS News or adding the ECMPS News feed to your RSS Reader. To subscribe via email, simply enter your email address in the box provided on the upper right part of the ECMPS News page and click the Subscribe button. To receive the RSS feed, click on the RSS feed, which also located at the bottom of every page on the Web site.