ECMPS Support

On September 14, 2010, the Shared Database Users' Group held a web meeting, and we, at technical support, wanted to say thanks to all who participated.

It is always helpful to get users' feedback on what is working, what is not working, and what suggestions users have for improvements.

All suggested enhancements, whether they are received from the Shared Database Users' Group or through request tickets, are presented to CAMD for further discussion, and then CAMD determines whether those enhancements are included in a future release. Each of these is tracked on the Requested Enhancements page.

We also think that each meeting has proved to be a valuable opportunity for participants to learn from one another, and we assume that future meetings will continue to have that benefit.

If you are not already participating in the Shared Database Users' Group and you want to be part of the next meeting, send an email to technical support to request your name be added to the list of invitees. The next meeting is tentatively scheduled to be held some time during the week of November 8 - 12, 2010. We do ask that participants be current users of a shared database configuration or planning to establish a shared database configuration.

Labels: Shared Database

Recently, Laurel DeSantis' cubicle location changed. Her telephone number and her email address did not change.

However, if you need to send her anything via mail or package delivery services, use the following information. (Note, this is a new cubicle number.)

Street Address (overnight mail and package delivery ONLY):

Laurel DeSantis
U.S. EPA
Clean Air Markets Division
1310 L Street, NW
2nd Floor - Cubicle 254D
Washington, DC 20005
Telephone: (202) 343-9191

Regular or certified mail:

Laurel DeSantis
U.S. EPA
Clean Air Markets Division
1200 Pennsylvania Avenue, NW
Mail Code 6204J
Washington, DC 20460

Labels: Technical Support

The 2010 Quarter 3 Release of the Client Tool is now available.

For details about what was included in this release, consult the Release Notes.

In order to use the Client Tool, you must be a Designated Representative, Alternate Designated Representative, or an ECMPS agent for a Representative. In addition, you must have a CAMD Business System (CBS) user name, current CBS password, and have completed a CROMERR Subscriber Agreement Form.

All current users of the Client Tool will be prompted to upgrade to this latest version the next time that each user logs in to the EPA Host System. For more information about the Update Service which updates the Client Tool, watch the Update Service tutorial.

All new users of the Client Tool can download and install the 2010 Q2 version of the Client Tool and then update to the 2010 Q3 version. Users are urged to follow all instructions on the Web site and to consult the Installation Guide for step-by-step instructions on how to install the Client Tool.

In order to insure that all technical support questions are tracked and answered, EPA has requested that all technical support questions, including installation questions, be submitted to ECMPS Technical Support.

In observance of Labor Day, the ECMPS Technical Support Help Desk will be closed on Monday, September 6th. Technical support will be available again on Tuesday, September 7th. However, note that beginning on Wednesday, September 8th and continuing until the release of the next version of the Client Tool, which is scheduled for September 15th, there will be no access to the EPA Host System.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• Veterans' Day - Thursday, November 11, 2009
• Thanksgiving Day - Thursday, November 25, 2010
• Friday after Thanksgiving Day - Friday, November 26, 2010

You can view the full technical support holiday schedule here.

Labels: Scheduled Outage, Technical Support