ECMPS Support

Although a large percentage of the second quarter emission submissions have been received (95% of the 4,185 expected submissions at the time of this post), there are a number that are outstanding. That means that many people will be hustling to complete their submissions before the end of the day on July 30th.

At technical support, we will answer as many questions as we can. However, if you are submitting a technical support request in these last hours of the submission period, please note that you are arriving late to the queue, and your question may not be answered as fast as you would like. In general, technical support request tickets are answered in a first-come-first-served basis.

If you find yourself in the last minute mode trying to complete your submissions, please consult the information in the FAQ on what do if you are running out of time to submit.

Labels: Technical Support

Recently, a post was added that mentioned problems related to the resubmission request form. One problem was that, although a user would complete a successful submission, an error notice was posted on the confirmation submission page. The second problem was that users were not receiving confirmation emails from the ticketing system in order to confirm that their resubmission request was received.

Both of these problems have been corrected, and the resubmission request form should be functioning as expected.

Users who experience any problems related to the resubmission request form should contact technical support to report the problem and get help in processing a resubmission request.

Labels: Technical Support

Following the switch to the new domain name, there have been problems with the resubmission request form. Technical support is working on correcting the problems.

In the meantime, if you need to request a resubmission, continue to use the resubmission request form on the website.

The information which you submit via the web form will be received by the ECMPS technical support staff. However, after you submit your request, you will receive an error message on the subsequent page. In addition, you will not receive an automatic email indicating that your resubmission request was received.

Despite the error and not receiving the automatic email submission, your request will have been received. The technical support staff will send you an email indicating that your resubmission request was received. If you do not receive an email from the technical support staff by the end of the day, please follow-up with technical support regarding your request to resubmit data.

We apologize for the inconvenience, and we will add a new post when the problems have been resolved.

Labels: Technical Support

Because July 4th falls on a Sunday, the Independence Day holiday will be observed on July 5th. Consequently, the ECMPS Technical Support Help Desk will be closed on Monday, July 5th. Technical support will be available again on Tuesday, July 6th.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• Labor Day - Monday, September 6, 2010
• Veterans' Day - Thursday, November 11, 2009
• Thanksgiving Day - Thursday, November 25, 2010
• Friday after Thanksgiving Day - Friday, November 26, 2010

You can view the full technical support holiday schedule here.

Labels: Technical Support

The 2010 Q2 Reporting period begins today. Sources required to report emissions data under the Acid Rain Program (ARP), Clean Air Interstate Rule (CAIR), and the Regional Greenhouse Gas Initiative (RGGI) have 30 days to submit their emissions data to the EPA using the ECMPS Client Tool. Note, some sources have also elected to report under the Mandatory Reporting Rule (MRR) using the Client Tool. These submissions should also be completed during the 30 day reporting period.

During this reporting period, the EPA expects to receive over 3,900 emissions data submissions. Given these large number of files that need to be submitted over the next 30 days, we, at technical support, encourage all sources to start working as soon as possible on the evaluation and submission of their data.

Start Early

We want to encourage sources to start early primarily because, with the large volume of submissions expected, if you have questions, you will get a faster response to your technical support request, the earlier in the month that you submit your request. If you wait until later in the month to begin working with your data and you run into problems that require technical support, your request will be added to a much longer queue than if you had submitted the request earlier in the submission period.

Technical Support Information

Information on getting technical support through the resources on the Web site or by submitting a technical support request has all been consolidated in the Web site's Help section. We would like to highlight that, as necessary, FAQs and Known Issues will continue to be updated throughout the submission period. Hours for technical support are listed on the Contact Us page.

Resubmission Requests

Requests to resubmit QA or emissions data should be made using the Resubmission Request Form. Beginning with the 2009 quarter 3 reporting period, the form was been put online in order to streamline the process of receiving the information for the request and providing the necessary submission access.

Keep Up-To-Date

To keep up-to-date with ECMPS News items, we would suggest subscribing to ECMPS News.

You can receive the ECMPS News posts via email by subscribing to ECMPS News or adding the ECMPS News feed to your RSS Reader. To subscribe via email, simply enter your email address in the box provided on the upper right part of the ECMPS News page and click the Subscribe button. To receive the RSS feed, click on the RSS feed, which also located at the bottom of every page on the Web site.