ECMPS Support

This past February, PQA, which is contracted by CAMD to provide ECMPS technical support, was acquired by SRA International. During the subsequent months following the acquisition, the technical support work has not been affected.

Over the coming weekend, a couple of changes will be made that will affect access to technical support. However, the level and commitment to technical support, as well as the team providing technical support will remain the same.

Beginning Friday evening, June 18th, after EDT work hours, the following two changes will be made:

1. The ECMPS Support website will have move from ecmps.pqa.com to ecmps.camdsupport.com. Users who access the old URL will be redirected to the new URL.


2. The ECMPS Support email address will change from ecmps-support@pqa.com to ecmps-support@camdsupport.com. Any support tickets sent to the old technical support email address, ecmps-support@pqa.com, will be forwarded to the new email address. However, responses to these requests will come from the new support email address. This means that stakeholders should add the ecmps-support@camdsupport.com email address to their "safe senders" list.

Also, during the integration process over the weekend, the ticketing system will most likely become unavailable at times. This means that any support tickets sent in between Friday evening on June 18th and early Monday morning on June 21st will be queued up and delivered to the support ticketing system after the network is restored. At that point, ECMPS Technical Support will address any tickets in the order in which they were sent. We expect that the integration will be completed by 5:00 a.m. on Monday, June 21st and that support will be business as usual after that time.

If you have any questions or experience any issues related to access to technical support, please use the technical support telephone number (434-817-6097) as a backup to the support email address.

Labels: Scheduled Outage, Technical Support