ECMPS Support

The problem related to logging in which occurred on Monday, November 30th and was reported in an earlier post, has been corrected.

All ECMPS and CAMD Business System (CBS) users should be able to log in with their user names and passwords.

If you have forgotten your password or you have locked your account (whether you use CBS, ECMPS, or both), do not call the EPA or contact ECMPS Technical Support. Instead, use the CAMD Business System feature which allows you to unlock your own account. To use that feature, click on the "Forgot Password or Locked Out?" link on the CBS home page.

Due to a problem on the EPA Host System, users will not be able to log in to the EPA Host System or reset their passwords via the CAMD Business System.

The EPA Host System support staff are working to correct the problem as soon as possible.

If you need to log in to the CAMD Business System or the EPA Host System via ECMPS today, November 30, 2009, please contact either Karen VanSickle (202)343-9220, Paula Branch (202)343-9168, or Laurel DeSantis at (202)343-9191.

You must contact one of the people listed above because the ECMPS Support staff will not be able to help you reset your password.

In observance of Thanksgiving Day, the ECMPS Technical Support Help Desk will be closed on Thursday, November 26th and Friday, November 27th. Technical support will be available again on Monday, November 30th.

The ECMPS Technical Support Help Desk will also be closed on the following upcoming holidays:

• Christmas - Friday, December 25, 2009
• New Year's Day - Friday, January 1, 2010
• Presidents' Day - Monday, February 15, 2010
• Memorial Day - Monday, May 31, 2010

You can view the full technical support holiday schedule here.

Labels: Technical Support

Although the third quarter reporting period ended just over two weeks ago, the next reporting period will be here before you know it. As the next reporting period in January will be the final reporting period for 2009, it is anticipated that there will be a number of resubmissions.

In order to streamline the process for requesting resubmission of QA test data and emissions data, an online resubmission request form was added to the ECMPS Technical Support Web site prior to the last submission period. Please use this to request any resubmissions. The form is sent to the ECMPS technical support staff and carbon copied to the regional EPA Analyst(s).

Before the next submission period enhancements to the form will be made to further enhance the process. Look for those enhancements to be rolled out around the middle of December.

Labels: Technical Support