ECMPS Support

This is the fourth installment in a series on how to get a faster response to your technical support questions by using technical support tips.

Technical Support Tip #4: Picture This

A picture being worth a 1000 words is very true when it comes to technical support. Often, an attached screen shot makes it very clear what the problem is and how it can be corrected.

The tip is to include the screen shot when it makes sense. It makes sense if you think that words will not be enough to convey your question and a picture will help to make your question clearer.

However, you should not make a screen shot of something that could be attached on its own. For example, rather than sending a screen shot of an evaluation report, send the actual PDF of the evaluation report.

How should you send the screen shot? Simply use the Print Screen button (often this button is located near the top right side of the keyboard. (Sometimes the button is labeled ,"Prnt Scrn".)

Copy the current contents of the screen to the Windows clip board by pressing the Print Screen button on your keyboard. Then, in your email, paste the screen shot by typing CTRL + V or using Paste from the Edit menu.

Do not put your screen shots in a Word processing document. Often this makes the screen shots too small to read or cuts off part of the picture. Just add them to your email using the copy and paste method. Any attachments which you send will be put in our ticketing system, and we will be able to answer your question much faster.

Labels: Technical Support Tip