ECMPS Support

With April 1st just around the corner, we, at ECMPS Technical Support, know that things are about to get really busy. We would like to share some technical support tips for helping you get your technical support question answered as quickly as possible. Here is the third installment of this series.

Technical Support Tip #3: Attachment to Details

Sometimes we get technical support requests in which the requester has put some important details in the body of the email, and those details are formatted like a table. The problem is that our ticketing system sends and receives emails in a text-only format. All of that nice formatting gets mangled, and it is difficult to read the email. We end up asking you to send another email with the information included in an attachment.

For example, this table sent in an email,

becomes,

Quarter
Op. Hours
HI
SO2
CO2
2008Q1
1924
708841
0.2
42077.1
2008Q2
909
286265
0.1
17008.1

in our ticketing system.

When you have to provide information that needs to be formatted a certain way in order to be able to read it, do not format it in the body of your email. Instead, attach the information in a spreadsheet or word processing document.

Labels: Technical Support Tip